I've mentioned before that I have a second job. I work about an average of 7 hrs every two weeks which I guess equals about 3.5 a week. I don't work enough really for it to be called a "job" per se, but still I digress...
I do to-go at a restaurant in town. I have worked at said restaurant for what will be 10 years in March 2010. I have seen it all. I know the tricks of the trade, and I try to go above and beyond for my customers. I know I get what they call "hangry" when I'm extremely hungry. In case you need to know what "hangry" means, it's when you are so hungry it makes you angry hence the combining of the words into hangry. You know like Brangela or Bennifer. Okay, sorry, that was my feeble attempt at humor. Most to-go specialists make minimum wage or less. I, on the other hand, make more than that, but that's because I've been there NINE years. And believe me, I could go work part-time at the gas station and probably make more. I don't mind bringing your food out to to you even when it's raining. That's my job. I always make sure your order is correct, and that you have everything you need. Nothing's worse than being out of town on business and returning back to the hotel with your order to only find there's no silverware, or things that were supposed to come with your order are missing. Blows. But, not getting a tip really blows. If you get bad service, that's one thing. Good service and no tip is not cool. Here are two recent instances that I have encountered within the past two weeks.
[It is raining. I'm talking monsoon, flash flood warning kind of raining. The kind where the umbrella doesn't even help. Belle takes receipt of order outside to customer for payment]
Belle: Hi ma'am, you're total is $X. (shivering b/c my back is being smacked with a gust of wind and pelted with lots of rain and umbrella is not helping at all it's raining so bad)
Customer: O.M.G., this has got to be like the worst part of your job. Oh my!
Belle: That's okay. Don't worry about it.
[Belle returns inside to get customer's change and to get order to bring out to guest]
Belle: $X is your change. Thank you! Enjoy!
Customer: Thanks. Have a great day. Don't get too wet!
Moral of situation one: If you make me bring your order out in a monsoon, then at least tip me. If you don't want to tip, then just come inside and pick up your own order. Save me from getting sick. Thanks. But mostly, if you're going to be that person to make me come out in a monsoon and aren't going to tip, at least spare me the acknowledgement of the worst parts of my job i.e. bringing food out in the rain.
[Customer places order over phone and wants curbside. Car is champagne lexus. Lexus arrives. Belle goes outside to greet customer and give receipt]
Belle: Good evening, sir! Your total is $X. (Man is talking on bluetooth not acknowledging my presence. Finally, he acknowledges my presence.)
Man: How much is it?
Belle: Your total is $X.
Lexus Man: Okay. (Pulls a HUGE bank roll out of his pocket and proceeds to pull each bill out in the most flashy, I'm a baller kinda way. Belle notices the man is wearing a sheriff's hat. Except, this Lexus driving officer doesn't even own a money clip instead just a rubber band. Real classy Mr. Lexus I'm a baller. Man gives Belle the money. She goes back in to get change which equals $1.16 [yes, I still remember the exact amount] and bring order out to customer)
Belle: Here ya go sir. (Belle hands change to customer) Hope you enjoy! (Lexus man still talking on bluetooth.) ENJOY!!!
Mr. I'm a Lexus driving, rubber banded bank roll carrier, so important bluetooth talker, big baller: Thanks!
Moral of situation two: I guess you can't be an officer who protects the citizens of our city, a baller with a bank roll held together by a rubber band, a Lexus driver, talk on your bluetooth to make you seem soooooooo important, or be a baller if you tip your to-go girl. Nuff said.
So, that's my rant for today. If you've gotten this far, thank you for letting me vent=)