Monday, July 18, 2011

First MAJOR MAJOR wedding freakout.

Puggy started going cray cray, and I didn't hear anything. I went to the door, and my invitations had come. I was SO excited. I couldn't wait to see them!

I opened them up and the invitation colors had been switched:( The whole invitation suite was supposed to match. Chocolate brown design and gold font with the exception of our names which are in espresso on the invite.

I FREAKED OUT! Freaking out was an understatement. I was so upset. I had to calm myself down before calling mygatsby.com

And their customer service is AMAZING. The young lady on the phone was so nice, and she is getting it fixed. (wasn't my fault). Crisis solved.

Then, I look at the RSVP cards in the sunlight and the design is either gold or espresso like the espresso was running out of ink:( I had to call back again. *sigh*  I ended up getting the same girl on the phone, and she thought it was espresso but that it was much lighter than the other things. So, she's adding that to the redo too.

It's so nice when you are having problems with wedding related stuff to get great customer service. It's nice to know that a company stands behind their products.

9 comments:

Day Old News said...

Good customer service gets you everywhere!! Glad they solved that for you.

Jenn said...

Nothing like some GREAT customer service to ease your mind!!
Glad the first major problem was resolved easily :)

Classy Fab Sarah said...

Ohh my, so scary!! Glad they got it figured out for you!!

Ashlee said...

It's great you're getting it worked out!

REBrown said...

My first wedding day freak out was on our wedding day. At least you got it out of the way!

little miss southern love. said...

oh no! glad they are fixing it for you.

xoxo.

aLiCia* said...

Once you get & send them! You need to show us on here :) Crisis averted!

Cait said...

no worries girl i get like that too and have some major wedding freak out moments. i hope they figured it out for you hun. ps love your blog!

Posh Peach said...

SO glad they are able to fix both! That would have been so scary. Crossing my fingers they come back perfect!

P.S. Thanks so much for your sweet comment on my blog redesign!

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